We are now shipping items from our warehouse on Monday & Thursday only. If you order Thursday - Sunday your order will be dispatched the following Monday.
If you order Monday - Wednesday your order will be dispatched on Thursday.
In most cases our deliveries arrive next working day therefore deliveries should arrive on Fridays and Tuesdays to our customers, except on bank holidays.
We have temporarily suspended a next day delivery option.
If you have any questions we are available via chat or by email.
Thank you again for your valued orders, as a small business every order means so much.
Love, The Cottage Toys & Interiors team.
All our deliveries go by UK Mail 24 hour service, complete with tracking and SMS notification. You can track your package here Alternatively please call UK Mail directly on 02476937777
At order confirmation you will receive a booking reference direct from UK Mail with the tracking details. The night before your delivery you will receive a second notification and on the morning of your delivery you will get a SMS notification with your 1 hour time slot where you can change delivery time if you may not be in.
Orders can take up to 2 - 3 working days for processing unless the next day option is chosen.
Deliveries are not normally made at weekends and bank holidays.
UK MAINLAND*DELIVERY CHARGES (*Excluding Highlands and Islands)
Free delivery over £60.00 - into England / Wales and ZONE A Scottish addresses only.
Saturday delivery (order before 1pm Friday) = £18.60
Please contact us once your order has been placed if delivery is required by a specific date.
UK HIGHLAND & ISLANDS**DELIVERY CHARGES)
(**Including N. Ireland, Scottish Highlands & Islands, Isle of Man, Channel Islands, and Isle of Wight)
Please see the checkout for your rate.
Deliveries will go as UK Mail courier and will be usually received within 48 hours from dispatch.
Please contact us if your order is required by a specific date.
Please see the checkout for your rate.
FURNITURE DELIVERIES TO EUROPE
We deliver the full range of our furniture to Europe however due to the size of boxes the rates vary widely with your address. Please checkout as normal and we will get back to you with the best shipping costs by email within 24 hours.
Approximate cost for shipping a cot is £70 - £80 for most of Europe and N/Ireland
INTERNATIONAL DELIVERIES (outside the UK)
We currently ship to most European, USA and international addresses. If your option is not show on the checkout page please contact us for a quote. Prices quoted for delivery is based on a 31kg volumetric package which covers all items including doll houses, for larger items such as furniture additional charges may be required. If at booking your shipment there are additional costs we will confirm with you prior to shipping your order, we do our upmost to offer the best shipping costs for our international customers.
All orders will go with our courier and we ship worldwide on a 2 - 4 day service depending on final destination.
Please also note that all taxes or duties associated with any overseas order are the responsibility of the recipient, and as is customary, returns are at the buyers' expense.
Please note delivery for large furniture pieces such as cots and beds are delivered by our dedicated 2 man delivery service. They will will contact you direct prior to delivery to arrange a suitable day and time. There may be additional shipping costs if your order needs to be re delivered due to the delivery team not able to deliver due to the customer not being available to accept the delivery.
In the unlikely event that you are disappointed with any products that you receive you may return them and a full refund, minus delivery charges if applicable will be given. Return costs are borne by the customer. The condition to this is that we are informed of your intention and the item is returned within 14 days of receipt, and in an unused and re-saleable condition (inclusive of its original packaging). If an item has been opened and comes back to us in what we perceive to be an un-salable condition we will not be able to refund you.
Special pre order items such as beds and cots which are not stock items, these include all Oeuf and Incy Interiors furniture, that are ordered specifically for the customer are not eligible for a refund unless there is a specific issue with the item, such as arriving damaged or not being fit for purpose. A re-stocking fee of 20% of the item value may also be applied. Any additional costs for returns of cots and furniture will be payable by the customer.
Cottage Toys and Interiors do not take any responsibility if instructed by the customer for any goods left in a safe place at their home or place of work. All our deliveries require a signature in order to process a return, exchange or refund.
All damages and faults should be reported to us immediately. In the case of transit damage please retain the original packaging, images of all damages must be provided. This does not include damage to packaging. In the unfortunate instance that a package arrives with a damages box replacement is at our discretion. Where a return is required please just contact us and we will liaise with you about the collection/return process.
With regards to products that are faulty, we will replace the component part where possible. If we cannot replace the faulty component we will then replace the whole product. In order to do this we must first receive the item back to ascertain the damages. We will also ask for detailed images via email. Please be assured that your statutory rights remain unaffected.
We must be notified within 14 days of your shipment notification for any missing parcels in order to process a full refund. For a refund to be issued we will first have to raise a query with our courier. We cannot be held responsible for any parcel that goes missing outside of this time frame.
Unfortunately we are unable to replace damaged or broken pieces through wear and tear. For a replacement to occur an item needs to arrive damaged and we must be notified with images immediately upon receipt.